General questions about our company, and the services that we offer..

Q: What items are Movers “NOT” allowed to transport during the move? 

A. Movers are not allowed to transport any item that maybe flammible or explosive. Such items include gasoline, kerosene, butane,  lighter fluid, firearms, ammunition or any other highly combustible gases,  fluids or powder. In the case of transporting lawn care equipment and outdoor equipment  such as lawn mowers( riding/ push),  edgers,  trimmers, and bar-b-que grills, or grottos. These items should be drained and or disconnected and shipped separately.

Q:? Should I empty dresser drawers prior to loading? 

A: The answer to this question varies… Depending on the type of material the dressers are made of, tight turns, or narrow stair cases this might be a good idea. If you have a sturdy (real) wooden dresser and the guys don’t have a bunch  a twist and turns at the pick up or the drop off then it may be ok. If your dresser is made of pressed wood or particle board then you will definitely will want to remove the contents of the dresser prior to shipping. Pressed wood item are not a very sturdy and have the tendency  to separate or fall apart during transport.

Q: Should I remove small items, firearms, jewelry and or money from the dresser drawers, cabinets, or safes during my move.  

A: Most movers will urge you to remove all such items and transport these items yourself. Sometimes loose items may fall out of a dresser because the dresser may not be transported or carried upright.

Q:On a local move…  Am I still charged a 2 hour minimum and trip charge even though I only have a little bit of stuff to move and I’m only going around the corner? What if it takes less than an hour from start to finish? What if takes longer than estimated? 

A: Our company charges a mandatory 2 hour minimum plus travel charges and in some cases any applicable charge on every move regardless if it takes less than 2 hours. Moves lasting longer than 2 hours are prorated by 1/4 hour increments. (ex: 15, 30, 45 and 1 hour) Example: If you are estimated for 4 hours and it takes 3 hours then you will be charged for the actual hours it took to complete your move. If it takes longer than the estimated time and there is no agreed addendum in place than you will only be responsible for the estimated time plus $25 or 10% of the overage. Whichever is more…. You will be billed for the remaining amount within 30 days after your move date.

Q: Whats the difference between Valuation and Insurance? 

A: According to State and Federal laws all movers all required to cover your shipment via Released Valuation or Full Valuation during transport. This is “NOT” insurance. Full coverage insurance maybe purchased from an licensed insurance agent for additional coverage during your move. There 2 different types of Valuation a moving company will offer you.  Click here to read more… 

Q: What should I do to properly prepare for my move? 

A: If you will be packing yourself, then please remember to pack books, and dishes into smaller boxes. Securely tape these boxes at the top and bottom of each box in all directions. (+) Label each box containing fragile items so that movers will know to load and handle these boxes during transport. Make an inventory list of all item being moved prior to the movers arriving. Color code your boxes and rooms at the destination so movers will know where to place items during offload. This will save you a ton of time as movers will not have to repeatedly ask you where do you something to go.

Q: Will you guys take inventory of our belongings? 

A: Typically we will take an inventory upon our initial contact. Our representative will ask you a series of questions pertaining to your move whether we ‘re doin a virtual estimate, an in-home estimate or telephone interview. One of the most importatnt questions will be.. “What would like our company to move?” By giving our company a detailed list of your belongings that will be moved with us, it allows us to give you more of a realistic and more of an accurate quote. During this process we suggest that you offer as much information possible on the items that you’d like transported. Especially the smaller items. Often times clients call in and they give us their list of items but only naming the larger items. The larger items are relatively easy and faster to move. It’s the abundance of smaller items that require the most attention and will often take the most time to move.

Q: Whats the difference in pricing between local and long distance moving? 

A: Local moves are considered to be any move conducted under 40 miles from the origin to the destination. These type of moves are typically charged an hourly rate plus travel and materials related costs. Long distance moving is considered to be moves that are conducted over 40 miles from the origin to the the destination. Long distance moves are typically flat rate charges based on the weight of your shipment plus travel and materials cost. The movers will have their vehicle weighed by a certified Weigh Master prior to loading and again after they’re loaded. Although it is not mandatory but It is recommended that you accompany your mover to both weighings to ensure accuracy in pricing.

If you have other questions or you would like to receive additional information about the moving process, please feel free to contact us a call at (215) 939-2651. Or shoot us an email at info@keepitmovingphilly.com.